Customer Care
Contact customer care
Average response time: Same business day.
Hours: Monday to Friday, 9am - 5pm ET
Quick support for any non-medical questions.
FAQs and how-to guides
Questions about weight management or medications?
If you have any questions about weight management, it's treatments or managing side effects, you can access information using nymble, an evidence-based automated guide that you can message directly on your phone. Click here to access this service for free, and enter “Livewell” in the Referring Organization field.
Chat with your own personal guide, Livvy!
It's a new way to get personalized support for your weight management journey. Ask Livvy anything about your medication, side effects, nutrition habits, or personal goals.
It's a new way to get personalized support for your weight management journey. Ask Livvy anything about your medication, side effects, nutrition habits, or personal goals.
Contact your medical provider
For any medical-related questions, we recommend that you speak to the prescribing practitioner directly as they know what's best for your health. You can do so by messaging your medical practitioner here.
